Made a purchase, but features are still locked?
Check that the App Store is signed in with the Apple Account used for the purchase, then choose Restore Purchases in the app. If access is still missing, email the developer below.
iCloud is not syncing, or a family member cannot see records?
Check iCloud Drive, available storage and the sync setting in the app. Each caregiver needs an active Pro subscription. If you can view but not edit, ask the household owner to check your editing permission.
Moving to a new device or restoring your records?
Export a complete backup from the original device, then follow the data-management instructions. For library problems, back up first rather than repeatedly uninstalling the app.
Tapped an NFC tag, but the record did not open?
Use a compatible iPhone and verify the tag in the app. If a system notification appears, tap it to continue.
Email the developer
[email protected] ↗Include your app and system versions, the steps you took and a screenshot of any message.